Privacy Policy

Who we are

Novalivo Cleaning provides residential and commercial cleaning services in Sunbury, VIC and nearby areas. This policy explains how we collect, use, and protect your personal information when you interact with our website and services.

Information we collect

Contact details

Name, email, phone, address when you submit forms or contact us.

Service details

Cleaning preferences, property details, scheduling notes.

Usage data

Basic technical data such as pages viewed and device information. See the Cookies page for choices.

How we use your information

• To provide quotes, schedule bookings, and deliver services.
• To respond to enquiries and customer support requests.
• To improve our website and service quality.
• To send service updates and, if you opt in, marketing communications.

Legal bases

• Performance of a contract or steps prior to entering one.
• Legitimate interests such as improving services and ensuring security.
• Consent for optional analytics, marketing, and newsletter subscriptions.

Sharing your information

We do not sell your personal information. We may share it with trusted providers who help us operate our services (for example, IT hosting, email delivery) under confidentiality obligations, and when required by law.

Data retention

We keep information only as long as necessary for the purposes described or to comply with legal obligations. You can request deletion where applicable.

Your choices and rights

• Access, update, or delete your information.
• Opt out of marketing at any time.
• Control optional cookies on the Cookies page.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data to the best of our ability.

International transfers

Where service providers are located outside Australia, we take steps to ensure appropriate safeguards are in place before any transfer.

Contact

To make a privacy request, contact us at novalivo@gmail.com or call +61 418 106 933. Postal: 18 The Granary, Sunbury VIC 3429, Australia.

Updates to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.